Email support@agnto.ai from the address you bought with, and tell me what you already tried. That one detail usually saves a round trip.
01Answers to the common ones
I can't find my download
Two places have it. Your order page — the link with session_id in it that you landed on right after paying — and the delivery email, subject "Your AGNTO build kit." Check spam; a first email from a new sender sometimes lands there.
If neither turns up, email me the address you paid with and I'll resend it.
My download link stopped working
Your link doesn't expire — the files are yours. But each order has a download limit, which exists so a link posted publicly doesn't turn into free distribution.
If you hit it legitimately, that's on us to fix, not you. Email me and I'll reset it.
I bought the Comment Funnel Module and don't see it
It's a separate download from the kit, with its own link on your order page and its own email. It only unlocks on the order it was bought with.
If the charge went through and the link isn't there, email me the address you paid with.
The agent said something wrong, or invented a detail
Start with kit/05-tuning-notes.md. It documents the five failure modes I hit building this — hallucinated offer details, over-aggressive qualifying, lost conversation state, trolls, and liability language — and the exact fix for each.
Nearly every "the agent is behaving strangely" email turns out to be one of those five.
My deploy failed
worker/README.md has the deploy sequence. The two most common causes are a KV namespace id that was never filled in, and the API key not being set as a secret.
Run node test/run.js first — the mock mode needs no API key and tells you whether the code is fine before you go looking at infrastructure.
I want a refund
Email me within 30 days of buying, from the address you paid with. No form, no questions required, and you keep the files.
Full terms on the refund policy page.
Do you offer help beyond the kit?
I'll help you get the kit working — that's what you paid for. What I can't do is build your agent for you over email, or debug a stack I've never seen.
If you'd rather it were built for you, that's a different arrangement and it's described below.
02Emailing me
Include these three things and you'll usually get a fix in the first reply:
- The email address you paid with — it's how I find your order.
- What you were doing when it went wrong.
- What you already tried.
Messages go to me directly, not a ticket queue. I read and answer them myself, usually the same day.
03If you'd rather it were built for you
My team at AgenticPeak builds and deploys this agent into your stack — your channels, your CRM, your qualifying logic, tested and live. Setup starts at $5,000, managed from $497/month. Reply to any email from me and say so.